D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support – calls/tickets/user interaction
Provide prompt responses to IT related questions from end-users
Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
Create, maintain, utilize knowledge articles
Provide IT onboarding trainings to new starters
Contribute to continuous improvement initiatives

Requirements

Language skills: fluent Turkish, fluent English, other languages are a plus
5+ years of experience in a similar role
Strong problem solving/analytical abilities
Excellent communication skills and customer orientation
Attention to detail and ability to multi-task, handling multiple stakeholders
Ability to prioritize and willingness to work self-sufficiently and well organized
Team player and supportive personality
Experience in regulated IT environments is a plus (e.g. GxP)
All candidates must provide a Criminal record not older than 3 months

Benefits

Broad range of activities, tasks, and projects

Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?

IT Onsite Technician (Gebze, IT Support, English, Turkish)