Arama sonuçları: 13 ilan
...Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to enduser requests for...
...contact for internal customers via phone and Service Now.
Uses Service Management solutions to log assign and receive support tickets with descriptions of issues progress and solutions and guides Tier 1 staff in best practice usage.
Resolves problems with hardware...
...work schedule.
Inspects and verifies receipt of supplies and materials delivered to the job site. Properly codes field delivery tickets as required and turns into Project Manager promptly.
Schedules subcontractors to conform to required work schedule....
...pay
~ Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
~ PTO cash out
~ Tickets at Work
~ Access to the Corporate America Family Credit Union
~ Employee and client referral bonus programs
~ Paid...
...OneLiner. Fulfill various system modeling related requests from Engineering and Operations personnel and submitted via ServiceNow ticketing system. Collaborate with others internal/external to the team to model planned projects build power flow and short circuit model cases...
...enhancement creation of documents for CMMi and client requirements
(3.) To provide client support by presenting data information ticket resolution and day to day support activities like monitoring client requirements
(4.) To provide support for enhancement (major...
...administration usage and disaster recovery.
Check the service desk database for Incidents and Service Requests; prioritize and respond to tickets as appropriate and within stated SLAs.
Serve as cornerstone for escalating server issues; provide timely response to customer...
...support in a fastpaced environment
Provide frontline remote support for incoming requests and manage these requests in the Help Desk ticketing system as they progress toward resolution
Job Description
Job Responsibilities:
Ensure all support requests are up to...
...provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards regulatory requirements and company policies
(4.) Work on...
...understanding.
Develop solution and unit test code.
Deploy code to release branch with CI/CD tools.
Troubleshoot support tickets as they are assigned.
Oncall rotation for 1 week
Release coordinator rotation monthly
Interaction with team:...
...of time especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs phones Monitors the move meeting room TVs setup support
o Check/refurbish/reimage/proactive...
...experience (ETL ELT) with Python
Familiarity with SSIS would be helpful
General development expertise use of version control ticketing and continuous integration systems.
Experience in an Agile Development environment
Experience in consuming APIs (i.e....
...reassigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Listen to the customers unique situation and acknowledge their needs
Go beyond the customers service expectations so they...
