What's the role?

To design and implement the shop floor management of After Market Service strategies in the Turkish market in line with the Global AMS Team and local Marketing and Product Management. You will execute and manage best practices to maximize productivity within Repair Journey while delivering high quality, timely repairs of Hilti tools and best in class Customer Experience and sustainable productivity at defined end to end service levels.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

Establish repair policies, procedures, and standards.
Prepare department budgets and take responsibility for profit/loss.
Define and monitor performance goals in line with department objectives.
Develop methods to maximize productivity and quality with minimal cost.
Establish and maintain productive communication channels for department.
Motivate department personnel to achieve high performance goals.
Recruit and hire top-quality Repair personnel.
Defining and conducting efficient repair trainings and transfer knowledge into After Market Services community
Plan and allocate resources to meet training needs for all department personnel.
Prepare and deliver presentations to gain acceptance of concepts and strategies.
Reinforce the Company’s culture and values throughout Repair Department.
Monitor and control spare parts inventory to meet company objectives and fulfil customer requirements.
Coordinate activities with PM to ensure satisfactory repair department support with all new tool introductions.
Ensure that all tool quality upgrades are completed in timely and efficient manner.
Implement the Hilti Lifetime Service package in coordination with local Product Managers.
Manage the Repair Team including development of a training program for repair specialists in line with the Service Consultation concept
Developing and improving global repair standards and implementing global best practices for optimum efficiencies and improvement in customer satisfaction levels.
Deliver high repair quality and low COGS consumption

Hilti strives to be the most sustainable player in the industry with our contributions to the environment, people and society.

What do we offer?

Show us what you’re made of, and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

WHAT YOU NEED IS:

Engineering or Technical University degree. A MBA or relevant Masters is an advantage
Min 3 years of quality control experience
Experience in a leadership role in a production environment for min 3 years
Strong leadership skills, passion for people development, and excellent communication skills
Successful experiences in a matrix organization
A customer focus, with a passion for results
A well-developed ability to work with others at both a tactical and strategic level
An analytical, result-oriented, and pro-active mindset
Proven ability to influence high level stakeholders from various functional group
Advanced level of English

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Please note, the preselection questions are mandatory and all of them must be answered for us to consider you as a potential candidate. We look forward to receiving your application!

Tool Service Team Leader