Customer Service Manager

Hire, train, develop and lead his / her team by example. Provide continuous sense and purpose to and empower team members to raise and reach their possible. Create a culture of superior service experience and performance. Organize team work and management operating routines. (ex: short intervals animation meeting) Ensure that adequate standard processes are in place and in use so that customer service operations can run smoothly and efficiently and meet targets. Ensure adherence to international trade compliance. Set targets for his / her team, evaluate performances and behavior’s adherence to Company’s value. Take appropriate measures to ensure continuous match between competencies, behaviors and expectations. Monitor overall performances, leverage customer service representatives analysis to build and drive improvement plans enabling to steer up results. Build and develop relationships at the appropriate level within the Company and with customers to create strong partnerships and ensure smooth collaboration. Support team members in solving complex issues in their interactions with sites, customers or other stakeholders. Prepare and participate to operational and business review meeting with key customers. Support elaboration and negotiation of service level agreements with customers. Coordinate preparation of reporting, support and participate to operational reviews with customers. Aranan Özellikler: Track record in leading successfully customer service operations and instilling a customer-oriented culture. 8-10 years minimum experience in customer service / sales back-office in an international environment. Strong grasp of supply chain operations. Ability to guide a team in a multi-sites network in an environment still under construction. Strong understanding of market, industry and supply chain dynamics. Excellent written and verbal communication, presentation and negotiation skills. Solution and results-oriented, analytical skills. Advanced practice of SAP (ECC or S4 Hana), IBP knowledge is a plus. Result-oriented, persistent and resilient. Advanced knowledge of MS office. (excel, powerpoint) Fluent in English.